Car hire in Cape Town: your questions

Choose meet & greet at Cape Town International or delivery to one of our Cape Town zones, pick your dates and vehicle, add any extras and cover, then pay securely online. Your confirmation and booking reference arrive by email and in your Mylz account.

No. Mylz Rentals has no counter to queue at. Your host meets you in the arrivals hall at Cape Town International, or delivers the car to your hotel, home or office in our delivery zones and collects it from you at the end.

Airport meet & greet runs from 05:00 to 23:00 daily, and delivery and collection from 07:00 to 20:00. Handovers outside these hours can be arranged in advance for an after-hours fee shown in your quote.

Add your flight number when you book. We track arrivals and your host adjusts to your landing time, with no extra charge for a late flight.

Yes, but the main driver must be the person whose licence and identity are verified, and the credit card used for the deposit must be in the main driver's name.

Most vehicles are booked by model "or similar" within the same category. Where a listing shows "Guaranteed model", you receive exactly that make and model.

Our fleet is owner-supplied and Mylz-managed: vetted private owners place their vehicles with us, and Mylz Rentals handles everything else. You rent from, pay and deal only with Mylz.

Every car is inspected, serviced and maintained to our standard, insured for rental use, and cleaned and checked before every handover. Cars that fall short are taken off the road until they meet it.

South African residents need a valid SA driver's licence card and a smart ID card or green barcoded ID. International visitors need a passport and a valid driver's licence printed in English with a photograph, or an International Driving Permit (IDP) carried with their home licence.

Yes. A credit card in the main driver's name is required for the refundable security deposit. Debit, cheque, prepaid and virtual cards cannot be used for the deposit.

The minimum age is 21 for Compact cars, 23 for Executive, SUV, Electric, Bakkie and People Carrier categories, and 25 for Luxury. Some flagship models, such as the Porsche 911, require drivers aged 28 or older with five years' licence.

At least one year for Compact, two years for most categories and three years for Luxury. The exact requirement is shown on every vehicle page.

After booking, upload your ID or passport, licence and a quick selfie in your account. Verification is completed before you arrive, so the handover takes minutes rather than a queue.

Deposits range from R2,500 to R15,000 depending on the vehicle category, and are lower with Signature or Black Cover. The exact amount is shown before you pay.

The hold is released once the vehicle is returned and checked, typically within 24 hours. Your bank may take 7–14 working days to reflect the release.

Yes. Every rate on the site includes 15% VAT. Delivery or meet & greet fees, extras and optional cover are shown in your quote before you pay.

Every rental includes Essential Cover: collision and theft damage waivers, third-party liability and 24/7 roadside assistance. An excess applies; reduce it to R7,500 with Signature Cover or to zero with Black Cover.

Damage caused by negligence, driving under the influence, unauthorised drivers, off-road use in non-4x4 vehicles, or breaches of the rental agreement is not covered by any waiver. Personal belongings are not covered.

Make sure everyone is safe, call our 24/7 emergency line, and report the accident at the nearest SAPS station within 24 hours to obtain a case number. Do not admit liability.

Full-to-full. Return the car with a full tank to avoid refuelling charges, or choose Prepaid Fuel and return it at any level. Electric vehicles should be returned with at least 70% charge.

Electric vehicles include unlimited kilometres. Other vehicles include a daily allowance of 200–300 km, pooled over your rental, which comfortably covers Cape Point or a Winelands day trip. Extra kilometres are charged at the rate on the vehicle page.

No. There are no e-tolls in the Western Cape. The only toll you are likely to meet near Cape Town is Chapman's Peak Drive, paid at the plaza by card or cash; the Huguenot Tunnel on the N1 towards Paarl is also tolled.

Fines issued during your rental are your responsibility. We redirect the fine to you as the driver (nominating you under the Criminal Procedure Act or the AARTO Act, where applicable) and charge an administration fee per fine.

Yes. You can drive anywhere in South Africa on tarred and well-maintained gravel roads. For one-way trips ending outside Cape Town, ask us for a quote first.

Selected vehicles may travel to Namibia, Botswana, Eswatini and Lesotho with our cross-border letter of authority. Request it at least 72 hours before your handover; a cross-border fee applies. Border fees, permits and third-party insurance required by neighbouring countries are payable by you.

Yes. Amend dates, vehicle or extras from your account, subject to availability. Any price difference is shown before you confirm.

Cancel free of charge up to 48 hours before your handover. Cancellations within 48 hours incur a 25% fee; no-shows are charged in full. Refunds go back to the original payment method.